Thought #1: If you have to do something over and over again…automate it!
Why waste your time over and over again doing the same mundane and manual tasks.
Thought #2: If you have to do something over and over again for someone else…make it automated and make it self-service!
The fastest way to do something is to not do it at all. So if someone asks you do something over and over again, build the tool that lets them do what the need on their own.
Thought #3: If you think you know what customer service is all about…
Spend a weekend at the Four Seasons Hotel and then spend the next weekend at any other hotel chain. Tell me if you see the difference. I bet you will. Strive to be the best.